Shipping Policy

On receipt of your order, our dispatch team will package your goods ready for collection by the carrier service. After collection of the parcel, you will receive a tracking number which will allow you to keep updated with the status of your delivery.

UK mainland deliveries normally fulfilled within 5 working days from the date of confirmation of your order; however, there are some exceptions during busier periods such as Christmas and adverse weather conditions. So, it is generally advised to contact us if your parcel is delayed and we will be able to provide necessary assistance to update the progress of your delivery.

Standard delivery (up to 3~4 working days) is fulfilled by DPD and is charged at £6.95 for all medium and large parcels. Pallet deliveries are fulfilled within 5 to 8 working days and the charges vary between £55.00 to £75.00 depends on the delivery post codes.

If we are still unable to make a successful delivery after two attempts, your order will be returned to our warehouse. You can then request the order to be re-delivered, however this will incur an extra delivery cost of £6.95, unless the delivery error is due to failure on the part of Mituson Ltd or our carriers, in which case Mituson Ltd will re-deliver free of charge.

Unfortunately, by default, our website doesn’t accept orders to the Scottish Islands, Scottish Highlands, Isles of Scilly, Isle of Man, Isle of Wight, Northern Ireland, Republic of Ireland & Channel Islands. However, we welcome buyer’s enquiry for us to check and confirm the cost of courier service to the above remote locations.

We do not generally deliver on weekends or Bank Holidays although occasionally some smaller items may be delivered by Royal Mail on a Saturday.

Some deliveries may require a signature by either yourself or a trusted friend/neighbour.

For security reasons, we cannot deliver to a BFPO address.

We reserve the right not to deliver orders if we believe the address is not secure, for example, to communal postal address or a PO BOX – if this affects an order you place, we will notify you as soon as possible.